1. What is the Oriental Bank & Trust route and transit number?
2. How can I change my address and other personal information?
3. What is financial planning?
4. How can I improve my credit?

1. What is the Oriental Bank & Trust route and transit number?
221571415

2. How can I change my address and other personal information?
To edit address, phone number or email address, fill this form. You can also change your email address by accessing Oriental Online Banking.

3. What is financial planning?
Financial Planning is the exercise of outlining strategies for managing personal finances to achieve financial freedom, stability and security. For more information, read our article on financial planning.

4. How can I improve my credit?
Your credit is a powerful tool that can help you reach your financial goals. For more information, read the article entitled: "All About Credit."

1. How is the availability of funds deposited in my checking account calculated?
2. What is a ‘dormant’ account and how can I activate it?
3. How can I get a copy of my account statement or a copy of a check?
4. How can I reorder checks?
5. How can I see the Unclaimed Amounts listing?

1. How is the availability of funds deposited in my checking account calculated?
Availability of funds deposited depends on the type of instrument deposited. Electronic or cash deposits, wire transfers and Oriental checks will be available the same day when deposited before 4:00PM. Deposits made with manager checks, money orders, government checks and other official checks payable to the customer will be available on the next business day. Other checks will have $100.00 available on the next business day. The remaining balance will be available depending on the type of check. Local checks: second business day; other local check: third business day; out-of-town check: sixth business day. Some exceptions may apply. For more information, you may request a copy of Regulation CC on Availability of Funds.

2. What is a 'dormant' account and how can I activate it?
It is a deposit account without transactions issued by the account owner/s in the last 365 consecutive calendar days or more. Any account considered ‘dormant’ will not be able to make transactions, be they deposits or withdrawals. To activate, the account holder/s must visit one of our branches with a photo I.D.

3. How can I get a copy of my account statement or a copy of a check?
You can use our Oriental Online Banking service to see your account statements online. You can also fill this form and it will be sent to you by regular mail with a $10.00 charge per statement, $5 per check paid less than a year and $10 per check paid more than a year.

4. How can I reorder checks?
Reorder checks and accessories or verify your check orders. It is fast and easy. Use our Oriental Online Banking service or click here

5. How can I see the Unclaimed Amounts listing?
To obtain a list of our Unclaimed Accounts, please see the following page.

1. How can I transfer (rollover) my IRA account to Oriental Bank?
2. What are the penalties for withdrawing my IRA account?

1. How can I transfer (rollover) my IRA account to Oriental Bank?
To transfer your IRA account to Oriental, you must visit your current bank and fill out the corresponding forms. The other bank will be responsible for sending the check to Oriental who, in turn, will deposit it in a new account.

2. What are the penalties for withdrawing my IRA account?
There are two types of penalties: one from the banking institution and one from the Treasury Department (Hacienda). Bank penalties will depend on Bank policies and the product type. You may withdraw your IRA account without penalties from the Treasury Department after you turn 60; otherwise you are subjected to a penalty of 10% of the amount withdrawn. There are exceptions. For more information, visit the Treasury Department's page on the Internet.

1. What do I do if my debit card is lost or stolen?
2. How can I replace my debit card?
3. I forgot my password (PIN). How can I get a new one?

1. What do I do if my debit card is lost or stolen?
Call 1-800-236-2442. Please have your account number or your social security number at hand when calling.

2. How can I replace my debit card?
For a card replacement, fill this form. (Allow two weeks for delivery.)
For immediate service, visit the Oriental Bank branch closest to you.

3. I forgot my password (PIN). How can I get a new one?
Fill out and send this form to request your debit card PIN.

1. I forgot my password. How can I change it?
2. I need help using the Oriental Online Banking service with Oriental.

1. I forgot my password. How can I change it?
To change your password, just click on the link stating 'Forgot Password' from the login page and answer all security questions. Otherwise, complete this form.

2. I need help using the Oriental Online Banking service with Oriental.
For help using our webpage, you may call 1-800-981-5554, or send us a message.

1. How can I make wire transfers?
2. I have questions regarding a transaction that appears in my statement.

1. How can I make wire transfers?
To send a wire transfer to Oriental, you must use the following information:
Name of Receiving Bank: Oriental Bank & Trust
ABA: 221571415
Bank Address:
Professional Office Park V
997 San Roberto St 5th Floor
San Juan PR 00926

Remember to include the Beneficiary's name, physical address and account number.
To make a wire transfer from Oriental to another bank, visit one of our branches and an officer will assist you with the process. You will need the receiving bank's and the recipient's information.

2. I have questions regarding a transaction that appears in my statement.
For information on a transaction in your account at Oriental, fill out and send this form. A customer service representative will call you.

1. My identity was stolen. What do I do?
2. How can I protect my identity?

1. My identity was stolen. What do I do?
Go to the Federal Commerce Commission webpage for more information.

2. How can I protect my identity?
There are several steps you can take to protect your identity. Click here for some examples.

1. What can I do with Oriental on-the-go from my mobile phone?
2. How do I access Oriental on-the-go?
3. Do I have to download anything to access Oriental on-the-go?
4. How do I enroll in "Oriental on-the-go"?
5. What services do you offer via text messages?
6. How do I receive my account information's text messages?
7. I am already enrolled in Oriental on-the-go's Text Messaging service, How do I receive my account information?

1. What can I do with Oriental on-the-go from my mobile phone?
- Verify your recent balances and transactions
- Make Payments
- Make internal transfers between your accounts
- Make external transfers from another bank to Oriental¹
- Receive account information via text message
- Locate your nearest Oriental branch and ATM

2. How do I access Oriental on-the-go?
From your mobile browser, visit m.orientalonline.com

3. Do I have to download anything to access Oriental on-the-go?
If you own an iPhone, Oriental on-the-go has its own application available. To download the application, visit the Apple "App Store" and type "Oriental on the go" in the search bar.

For other mobile devices with internet access, there's no need to download an application to access Oriental on-the-go. Type "m.orientalonline.com" on your mobile browser to access the service.

4. How do I enroll in "Oriental on-the-go"?
To access your accounts you have to be enrolled in Oriental Online Banking.
If you don't have access, register here.

5. What services do you offer via text messages?
You can receive your account balances (check and/or savings) and the last three transactions. Oriental does not charge for the text messaging service, but check with your mobile service provider for applicable messaging fees.

6. How do I receive text messages?
a. First you have to register your mobile phone with Oriental on-the-go. Visit Oriental on-the-go's area here , click on "Register your mobile phone number" and a new window will open.
b. Enter your access information – the same login information used for Online Banking and Oriental on-the-go.
c. Once logged in, click on "Add a new device" and type your mobile phone number. Click "Next".
d. Confirm the telephone number entered by clicking "Confirm".
e. Once finished, your mobile phone will receive a text message confirming the registration.

7. I am already enrolled in Oriental on-the-go's Text Messaging service, ¿How do I receive my account information?
By sending a text message to 21443, type one of the following commands. Once sent, you will receive a text message with the information requested.

• Type "obt bal" to receive your checking and/or savings account information.

• Type "obt hist" to receive the latest three transactions made from your checking and/or savings account.

• Type "obt help" for information on how to contact Oriental Direct.

• Type "obt cmd" for the command list.

• Type "obt stop" to remove your mobile phone number from the service.

¹ An $8.95 service charge applies for each external transfer outside Oriental Bank & Trust.

1. What is it like to work at Oriental?
2. How do I submit a resume?
3. How often are job opportunities updated?
4. Can I apply to more than one job?
5. After I submit my application, will I receive a response?
6. Can I submit a resume at any of Oriental branches?

1. What is it like to work at Oriental?
Working at Oriental is a unique experience. We are more than a team; we are a family that shares the same goal: Progress. We are dedicated to providing a high quality service and an enriching experience to our customers, employees, shareholders and to the communities we serve.

2. How do I submit a resume?
If you are applying for a job opportunity, please complete your online profile and attach your resume.
If the job opportunity you are looking for is not listed, send your resume via email: jobs@orientalfg.com

3. How often are job opportunities updated?
Our job opportunities are updated frequently. We are committed to hiring the most talented, motivated and results oriented candidates looking to join a growing institution that works towards the progress of our communities.

4. Can I apply to more than one job?
Yes, you can apply to more than one job opportunity. Your information will be evaluated according to the requirements of each job.

5. After I submit my application, will I receive a response?
After submitting your resume online, you will receive a confirmation. At each step of the selection process, you will be receive a different notification.

6. Can I submit a resume at any of Oriental branches?
In Oriental we promote the conservation of the environment so we prefer that you access our Web site and send us your resume for one of the employment opportunities available. The online process allows us to streamline the selection process and keep our candidates updated of their application status.